Any way you’d like! Your assistant can hop into any app or workflow you’re already using. For example, if you communicate primarily via email, your assistant will email you. If you use WhatsApp, your assistant will chat with you there. If you prefer talking on the phone, your assistant will call you, etc.

Yes, they are there to support your communication with your team and clients .

We will work quickly to replace the resources.

That’s totally fine! If you and your assistant agree, your assistant can work overtime. Overtime must be confirmed over email by both you and the assistant with account manager is looped in. This is to ensure that you’ve clearly approved every hour of overtime worked.

You won’t be charged if your assistant needs to take time off if they get sick or go on vacation. In the case of prolonged unavailability, we will assign backup resource this will be confirmed as part of on boarding process

No, our Virtual Assistants are available Monday-Friday. 

No, we only offer a full-service solution.

With operational Head Quarters in Pakistan and US. We hire smart generalists who are resourceful, and have graduated from top universities in the Pakistan and US. Resources goes through 1st Month of Assistant training with our US based experts to ensure the success of our clients

Our assistants are Smart, eager to learn and they come with diverse backgrounds. They looking to work for startups or small to midsize businesses.

We proud to say that our assistants are trainable with technologies that you wish to work.

There is no additional fee for additional hours. Both the Dedicated Assistant and the user must come to an agreement on any increases. Users have the option to hire additional assistants as needed.

Yes. In fact, more than 90% of Dedicated Assistants have a college degree with more than 20% coming from the top four universities nationwide and 29% coming from the top 20 universities nationwide based on Estore Company data from November 2020 to March 2022.

Estore Company leverages a proprietary selection criteria and multi-step process to vet assistants and find the best match for each entrepreneur. This process includes an in-depth questionnaire, phone interview, and screening call with the potential entrepreneur to ensure users are matched with the right Dedicated Assistant.

Our Assistants work as a valuable extension of a user’s already-existing teams. If a User chooses to provide an assistant with employee benefits, Estore Company will continue to handle the payroll and the Dedicated Assistant will receive 100% of all bonuses, raises, healthcare and other benefits.

Yes! As part of its comprehensive vetting process, Estore Company verifies a user’s desired term length and matches Assistants based on that timeframe.